Order Notes / Terms and Conditions

  1. All orders are in Hong Kong dollars.
  2. Pay first, then ship, we will ship within 5-7 working days after confirming receipt of payment (depending on inventory, some products can be shipped faster).
  3. Orders can use Shop Pay (Visa / Master Card / AE / Apple Pay / Google Pay ), HSBC bank transfer, FPS, Payme, Alipay HK, WeChat Pay HK, bank transfer / FPS takes about 1 working day to confirm, After entering the number, please send it to us via email or Whatsapp, and keep the entry slip.
    • HSBC Deposit Account Number: 053-256095-838 (Account Name: ON LUCK HONG KONG GROUP LIMITED)
    • The registration phone number for FPS is: 98511356
    • Paypal's receiving email is hktem.club@gmail.com
    • Payme's collection phone number is 98511356
  4. It is recommended to use SF Express for local delivery, freight calculation method:
    1. Orders under $500:
      • Local surface mail is $15 shipping fee (use local surface mail, no tracking number, buyer must bear the risk of mailing).
      • SF Express will charge $30 for shipping, and delivery locations include residences/schools/industrial and commercial districts/SF Express Stations. Please remember to enter your phone number when placing an order.
    2. Order over $500
      • Free local delivery fee (SF Express is selected by default, please notify separately if Hongkong Post is required), delivery locations include local residences/schools/industrial and commercial districts/SF Express stations, please remember to enter the phone number when placing an order
    3. SF Express self-pickup locations include: SF Express Station or SF Express Pickup Point .
  5. Orders from Taiwan, Macau, and Mainland China will be automatically calculated during checkout. Note: All customs duties are the responsibility of the recipient.
  6. If you need a quotation, you can fill in the "Request a Quotation" page or directly email hkstem.club@gmail.com, we will reply to the quotation by email as soon as possible.
  7. For any enquiries, please email/Whatsapp/Fax/Tel:
    • Email: hkstem.club@gmail.com
    • Whatsapp: 9851-1356.
    • Tel: 31617576
    • Fax: 3007-9356
  8. General inquiry reply time: Monday to Friday 10AM - 5PM.