Refund and Exchange Policy

The company does not offer refunds and returns for non-quality problems. If there are special circumstances, please contact the company's staff.

Product problem return
  • Please submit a return application within 3 days of receiving the product. After submitting the replacement request, please return it to our office within 3 days. Overdue will not be accepted :
  • Return and exchange applications due to delayed shipping time will not be accepted :
  • The following situations will not be exempted from the replacement arrangement:
    1. The goods are damaged by man-made.
    2. The product has been opened or used (for example, the packaging tape or box has been removed).
    3. The item has not been properly packaged, has been damaged, damaged or is incomplete.
    4. The color of the product picture may have some chromatic aberration due to the different shooting lighting environment or personal screen settings.
    5. If the customer entrusts the deliveryman to deliver the goods to the door of the address or the management office for collection, the customer shall be responsible for the risk of loss or damage of the goods.
    Please pay attention to the following rules when returning or exchanging goods:
    1. The original copy of the order code and valid receipt must be presented when exchanging goods.
    2. If the problem of the product affects the overall operation, the replaced product must be returned together with the complete packaging and accessories.
    3. If the product problem affects part of the operation, we will replace the part with the problem instead of all.
    4. All shipping costs incurred for returning or exchanging products shall be borne by the customer.
    5. It takes one to three weeks for the return procedure to be processed (calculated from the date of receipt of the return). After the procedure is completed, the company will notify the customer of the details.
    6. We are not responsible for damages after delivery of the goods.
    7. If the item or quantity of the product does not match the order, please contact the company immediately on the day of delivery.
    8. We do not accept exchanges, returns or refunds due to product size or unsuitability after purchase.
    9. The company has the right to refuse all unreasonable requests for replacement or return of goods.
    10. If the delivery address, phone number, name or delivery information provided by the customer is incomplete or incorrect, resulting in the failure or delay of the delivery, the company will not be responsible, please follow up or contact SF Express by yourself.
    11. In case of any dispute, the company reserves the right of final decision.
    12. The company reserves the right to change the above terms and conditions without prior notice.

    If you need to return or exchange goods, please contact our customer service department:
    Hotline: +852 9851-1356
    Email: hkstem.club@gmail.com
    Office hours: Monday to Friday 10:00 am to 5:00 pm (except Saturday, Sunday and public holidays)

    In case of any dispute, the company reserves the right of final decision.